There are a number of different surveys that look at all aspects of car ownership.
Because each survey asks different questions, it gets different answers. For example, in terms of customer satisfaction in Germany, Porsche comes tops. That’s because the survey asks: “Do you like owning and driving this vehicle?”
However, if you ask: was your Porsche reliable, you get a different answer (No, often).
Which? magazine reliability index
The independent British consumer group Which? publishes an annual reliability index, based on breakdowns, faults and niggles that occurred to cars owned by its members.
Here’s their list of reliable vehicles, from the best to the worst:
1) Honda
2) Toyota
3) Daihatsu
4) Hyundai
5) Lexus
6) Mazda
7) Subaru
8) Suzuki
9) Mitsubishi
10) Ford
11) Nissan
12) BMW
13) Jaguar
14) Kia
15) Mini
16) Proton
17) Skoda
18) Vauxhall (sold in Australia and New Zealand under the Holden brand)
19) Volvo
20) Audi
21) Mercedes-Benz
22) Citroën
23) Volkswagen
24) Daewoo
25) Jeep
26) Porsche
27) Smart
28) Alfa Romeo
29) Chrysler
30) MG
31) Peugeot
32) Rover
33) Saab
34) Seat (a Volkswagen brand)
35) Fiat
36) Renault
37) Land Rover
The German ADAC survey - Summarised
The results of the latest (2007) ADAC/AutomarxX car company survey have been translated and summarised here. Results and statistics based on the opinions of expert panels have been left out, as have results concerning the ‘percieved image’ ‘advertising prowess’ and other such fluff.
Customer Satisfaction - The customer satisfaction section of the survey is simply a poll of car owners and how satisfied with their car they are.
Here’s the list, from best to worst.
1) Porsche
2) Subaru
3) Honda
4) Jaguar
5) Toyota
6) Mazda
7) BMW
8) Saab
9) Volvo
10) Mitsubishi
11) Daihatsu
12) Mini
13) Skoda
14) Audi
15) Alfa Romeo
16) Hyundai
17) Citroen
18) Suzuki
19) Lancia
20) Opel
21) Chrysler
22) Nissan
23) Ford
24) Seat
25) Kia
26) Mercedes
27) Chevrolet
28) Renault
29) Peugeot
30) Smart
31) Land Rover
32) Fiat
33) VW
